Posts tagged as:

customer service

One Little Move Destroys Your Reputation

by Bill Caskey on August 4, 2009

A friend of mine is considering getting out of the real estate sales market. He’s tired of the ups/downs. Don’t blame him.
So he’s been looking at other sales opportunities. One came a long–a  large company that does high-end Handyman work. They needed a sales person so he sent his resume. He thought he’d be good [...]

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I heard a quote from one of Wall Street’s finest–he said, “We have to pay our senior managers a lot of money. If we don’t, they’ll go somewhere else!!”
Oh, they will, will they? Do you not see the complete folly in that line of thinking? Your industry completely failed AND you are paying for performance?
Hmmm. [...]

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Nordstrom Does it Simply, Right

by Bill Caskey on December 18, 2008

I know you’ve heard Nordstrom customer service stories til you’re sick to your stomach. But here’s another one. A very simple touch that I’m SHOCKED few retailers use. 
This card to the left–a simple card sent by a young Nordstrom sales lady who helped my wife and daughter recently. 
In this season–where a recession looms–why are not [...]

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